Have you ever wondered how people feel after getting off the phone with your customer service representatives? Have you ever wondered if the pain you felt while trying to get across your needs to customer service representative will reach the management? Well if they are a client of ours they can be...
With our contact center call analytics every call will be analyzed and dis-positioned so you can see how your customer service representatives are engaging with your customers right away. By using the latest technology you are able to pick up on changes in voice tone, word choice and other subtle cues to make your customers happy and your customer service representatives better able to handle calls.
