As 2019 comes to close, I have reflected on some of the highlights of the year. And, because I run a technology company, I want to share with you some of my...

For the last two years, CRM software has been the fastest-growing section of the software market according to Gartner and for a good reason. Salesforce rele...

Are you using your personal cell phone for business? Are you asking your employees to use their cell phones for business? Well, STOP IT--NOW. Nothing is more...

So, do you work for COX? I was asked this the other day in a networking meeting. The person seemed very upset that I didn’t work for COX and was confused by ...

I care… I care about your business, I care about your internet and your phones, I care that your data is safe and hipaa compliant. I care that you save mone...

Artificial Intelligence (AI).  Opinions and prophecies vary greatly from a Skynet annihilation or Matrix enslavement to the lovable R2D2 and Johnny Five.  Th...

I want to keep my old phones. I hear this all the time my when we are working with new customers, my initial thought is always WHHYYY?!?!? Followed quickly b...

Have you ever wondered how people feel after getting off the phone with your customer service representatives? Have you ever wondered if the pain you felt wh...

A Cloud-based Contact Center is where a telecommunications provider owns and operates contact center technology for the contact center. Cloud-based contact c...