A Cloud-based Contact Center is where a telecommunications provider owns and operates contact center technology for the contact center. Cloud-based contact centers offer an innovative way to approach the pitfalls of a call center business. Cloud-based platforms offer features that improve customer interaction, workforce optimization, and provide cost savings. Cloud contact center software offers the tools and functionalities like call recording, text/sms capability, quality management and call analytics that improve call center performance. With cloud-based centers, there are little or no hardware requirements. This eliminates the need for up-front investment and ongoing maintenance costs.
-Start with 5 seats and grow to 5000 seats without hassleSupports multiple locations and remote agents
-Easy to upgradeRapid deployment timeFits Most Budgets Pay-as-you-go-modelReduces call handling and agent idle times
-Better service/up time as compared to premise based systemsSupport for blended environments (inbound/outbound)
-Complete disaster recovery plan in place to ensure reliability and availability